Support center
Answers for file owners and recipients.
Common guidance for uploads, downloads, access requests, expired links, previews, and transfer receipts.
Why did my upload pause?
Large uploads pause when the connection changes. The client resumes from the last confirmed chunk.
Can I restore an expired link?
Workspace owners can clone an expired link with a new policy while preserving the old audit trail.
Where are transfer receipts?
Receipts live in each transfer room and can be exported by owners and admins.
How do request folders work?
Recipients can upload files into an inbox without seeing other submitted content.